FAQs

MANUFACTURING & PACKAGING
Where are the brushes manufactured?
  • Our brushes are responsibly-produced in Tianjin and Jinghai, China at ANISA’s American-owned manufacturing facilities. We take seriously our role in leading the way to positive change – in our products and in our community overall.
  • At Anisa Tianjin we produce 100% PETA Certified Cruelty-Free fibers that are paraben-free, sulfate-free and AZO-free. Additionally, we offer bio-friendly and recycled packaging options. Our efforts at Anisa Tianjin have helped reduce landfill waste by 20%.
  • The first of its kind – our Anisa Jinghai facility allowed us to fully transition from traditional manual ferrule anodization to an automated process, leading our industry to safer and cleaner production. Anisa Jinghai has significantly cut down our carbon footprint thanks to water and air reclamation, 20% reduction of scrap and waste and 100% LED lighting.   
What does it mean to have full control over your supply chain?
  • We own our manufacturing facility and have full control over our supply chain and process – from concept to your hand. This translates to you knowing where and how your brushes were made. We stand behind our promise that ANISA brushes and tools are made using the highest quality materials, hand-crafted by skilled artisans, and manufactured using clean and socially responsible methods. 
How do I know that ANISA’s manufacturing facility is socially and environmentally responsible?
  • We are never satisfied with the status quo and continue to raise the bar on responsible and sustainable product development. Creating better products means less waste, cleaner production and safe and supportive working conditions. We are proud to hold the highest ethical and environmental certifications in the industry, including the following:
    • SEDEX current member to evaluate responsible and ethical practices.
    • FSC certified for responsible forestry management.
    • ISO 9001 Certified for product quality management
    • PETA certified cruelty-free and vegan.
What measures are you taking to decrease your carbon footprint as a brand?
  • We’re dedicated to creating better-for-the-environment solutions with less waste and leading the industry in safer, cleaner production. Our facilities boast clean water practices, a 20% reduction in scrap material, reducing our environmental footprint by one third.
What makes ANISA Beauty products Next Generation?
  • After 25 years in the cosmetic industry, we are committed to introducing beauty innovations that are about educating you, the consumer, to care about how and who made your brushes. And most importantly, care if they were made in an ethical and transparent way when it comes to social and environmental compliance.  
  • ANISA Beauty will continue to introduce innovative ways to apply makeup and skincare with brushes and tools.  This is why we chose to state the “Next Generation.”
Are ANISA’s products cruelty-free?
  • Yes, all brush fibers are PETA-certified and cruelty-free. The brush head, ferrule and handle are not manufactured or developed by methods that involve experimentation or testing on animals.
What are the fibers made from?
  • Brush fibers are made of synthetic, man-made fiber and are cruelty-free. Brush fibers are not produced from any animal and are not tested on animals.
Is the packaging eco-friendly?
  • The box and info sheet are FSC certified, which means for every tree harvested to make paper, a new tree is planted in its place.
  • Forest Stewardship Council is an organization that works to promote the practice of sustainable forestry worldwide. 
Are the brushes soft?
  • Brush fibers are very soft and are designed for optimal product pick-up and application.
Do the brushes irritate the skin?
  • The brush fibers are fully synthetic and should not irritate your skin. However, if irritation occurs please discontinue use and consult your doctor or dermatologist.
Do the brushes shed?
  • Since the brush fibers are synthetic, shedding should be minimal.
What are the handles made of?
  • Each brush features a hard-plastic handle.
Do the fibers stain?
  • Prolonged use of highly pigmented products and/or liquid formulas with your makeup or skincare brushes may cause staining. We recommend cleaning your brushes every 1 to 2 weeks to keep them in the best condition possible and free of permanent stains.
How should I store my brushes?
  • We recommend protecting your brushes by storing them horizontally in a pouch or drawer to keep them from accumulating dust. If you prefer to display them in a cup or jar, be sure to clean them regularly to avoid dust collecting on the fibers.
 
 
CLEANING
What is the best cleaning solution to use when washing my brushes?  
  • A gentle soap that is alcohol-free works best for most brush fibers.
How do I clean my brushes?
  • Start by wiping off excess product onto a paper towel. Apply a small amount of soap or brush cleaner to the brush head and swirl brush in the palm of your hand while simultaneously rinsing with a light stream of water. For a deeper clean, we recommend using a textured silicone cleansing pad to remove product build up.
  • Rinse your brushes until the water runs clear. Swirl clean brushes on a washcloth to remove excess water and then lay flat to dry.
When is the next ANISA product launching?
  • Anisa and our product development team are always dreaming up and working on the next game-changing beauty solution. Sign up for our ANISA LAB to join in on the ideation, share your feedback and express your needs. Plus, stay up-to-date on our latest launch dates.
How can I find out more information about a specific brush or product?
  • You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing one of our experts at support@anisabeauty.com.
 
 
PROMOTIONS AND DISCOUNTS
Do you offer promotions or discounts?
  • Yes! We are so grateful for the beautiful community of makeup and skincare enthusiasts and love surprising our customers with sales and discounts. To be the first to know about any promotion, be sure to subscribe to our email newsletter.
Can I use multiple promotion codes at check out or combine discounts?
  • You can use one promo code per order. If you have two or more valid ANISA promo codes, please choose the one you want to use more and save the other(s) for next time.
 
 
ORDERS AND PAYMENT
How long will it take for my order to arrive?
  • First Class (USPS) typically arrive within 3-5 business days. Shipping dates are provided by the mail carrier and are not guaranteed.
  • UPS Overnight orders placed before 3:30 pm EST arrive the next business day. Please note UPS will not ship to a P.O BOX. All orders placed after 3:30 pm on a Friday will ship the following business day. This shipping option excludes Saturday delivery. For possible Saturday delivery, please contact customer service before placing your order.
How do I know if my order was placed successfully?
  • Upon placing your order, you will receive a confirmation email with an order number. If you do not a see your confirmation email, please check your spam or junk folders. If you do not receive a confirmation email within 24 hours of placing your order, please email support@anisabeauty.com.
Does ANISA offer gift cards, gift receipts, or gift wrapping?
  • ANISA accepts all major credit cards – VISA, Mastercard, American Express and Discover. Additionally, ANISA accepts Apple Pay, Google Pay, and Shopify Pay.
What happens if my payment is declined?
  • If your payment is declined, please double check your card information and try resubmitting. If your payment is declined again, please contact your credit card provider.
 
SHIPPING AND DELIVERY
How can I qualify for free shipping?
  • Free First Class shipping is offered on purchases of $75 or more, pre-tax.
Do you ship internationally?
  • Unfortunately, at this time we do not ship internationally. We hope to in the future!
Do you ship to PO Boxes?
  • First Class USPS will ship to P.O. Boxes. UPS Overnight will not ship to a P.O. Boxes.
Where does ANISA ship from?
  • All items ship from our fulfillment center in Atlanta, Georgia.
What shipping methods do you offer and how much do they cost?
  • First Class (USPS) – Offered at checkout for $4.95. Once shipped, orders typically arrive within 3-5 business days. Shipping dates are provided by the mail carrier and are not guaranteed. Shipping fees will not be refunded due to carrier delays.  
  • Please note that our Quick Dry Brush Cleaner Spray cannot be shipped UPS Overnight. All orders that include the Quick Dry Brush Cleaner Spray will be shipped USPS Ground.
  • UPS Overnight – EXCLUDES SATURDAY DELIVERY. Offered at checkout for $35. Orders must be placed before 3:30 pm EST for same day shipping. UPS will not ship to a P.O. Box. All orders placed after 3:30 pm on a Friday will ship the following business day. For possible Saturday delivery, please contact customer service before placing your order.
How soon will I receive tracking information after my order is placed? You should receive an order confirmation via email shortly after your order is placed. Once your order has been processed, 1-2 business days, a tracking number will be sent via email.
 
RETURN POLICY
What is your Return Policy?
  • Our goal is to help you discover makeup and skincare tools that elevate your beauty routine – we want you to be completely satisfied with your purchase. If you’re not 100% happy with your order, we gladly accept returns within 30 days of initial purchase. Products must be returned in new or gently used condition.
  • Prior to submitting a return please carefully read our Return Policy.
  • To begin a return, simply follow the steps below:
    • Email your return request tosupport@anisa.comto receive a complimentary FedEx return shipping label. Please include your order number in your email.
    • After your return has been submitted, you will receive a complimentary FedEx return shipping label and return slip via email.
    • Once both documents are printed, please attach the return shipping label to the outside of your box and include the return slip inside the package. All returns must be shipped back via FedEx.
Can I cancel or change my order?
  • Orders cannot be canceled once the order is placed. If you have a change to your order, please email support@anisa.comas soon as possible. We cannot guarantee any order changes but will do our best to accommodate your request.
What if my order arrived with something missing/incorrect/damaged?
  • ANISA must be notified of defective items prior to the return of such items and within 12 days of the mail delivery date. Notifications must be in the form of email to support@anisabeauty.com identifying the defect and the need of a return or exchange. You will be asked to provide a clear photo of the defect. If the item was damaged due to the mail carrier, please include a photo of the damaged package as well. All defective items must be unused. ANISA does not provide warranties on products. Any defective, worn, or used items received by our Return Department without prior approval will not be processed. No exceptions will be made.
  • For incorrectly shipped items or missing items, please email support@anisabeauty.com identifying the incorrectly shipped or missing item and the item you did not receive.
How long does it take to process a return?
  • Once you submit your return request, please allow 1-2 business days to receive a return shipping label and return slip. Please allow up to 5 business days for your package to arrive back to our warehouse. All refunds will be credited to the original payment method within 10 business days of processing at our warehouse.
 
CONTACT
How can I contact the ANISAteam?
  • We love hearing from you! If you have any questions, feedback or even complaints, please reach out to our experts at support@anisabeauty.com.
Who can I contact for product advice?
  • We live and breathe our products and are more than happy to answer your questions regarding our makeup brushes, skincare tools and cleansers. Email our experts at support@anisabeauty.com and you will receive a response within 2 business days.
Can I become an ANISAaffiliate?
  • We are excited to build a community of beauty and skincare enthusiasts and hope to offer an affiliate program in the future. In the meantime, sign up for our exclusive emails and you will be the first to know of any affiliate programs.