- ANISA currently offers shipping to the United States, Bahrain, Belgium, Canada (excluding Quebec), Germany, Ireland, Italy, Jordan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, Turkey, United Arab Emirates and United Kingdom. Where available, you will be able to select your shipping method at checkout. Shipping costs are calculated based on the weight of your package and the country it is being shipping to.
- You may experience longer delivery times when shipping domestically to Hawaii, Alaska or Puerto Rico.
- Please note that orders over $200 will ship via Signature Required, unless otherwise requested (please see "Signature Requirement" below).
- Orders placed before 3:30 PM EST on a weekday usually ship the same day. Please see ‘When Will My Order Ship?’ below for exclusions.
- All items ship from our fulfillment center in Atlanta, Georgia.
- The shipping methods offered on ANISA’s website are provided by the carrier. The days represent an estimated ETA, for how long it usually takes for a package to arrive after it has shipped. These dates are subject to change and are not 100% guaranteed.
- For time sensitive packages, please be mindful of holidays, sales and extreme or unsafe weather.
- Please ship to a secure location. ANISA is unable to replace stolen mail.
- ANISA is unable to alter the shipping method selected or the shipping address provided in an order after it has been shipped.
- Once a package has shipped, an order cannot be cancelled or refunded due to carrier delays.
- For international shipping, live carrier rates are provided upon checking out.
- International delivery times vary and can take up to or more than 21 days.
- Due to import restrictions, we are unable to ship the Quick Dry Brush Cleaner Spray to Alaska, Hawaii, Puerto Rico or internationally.
- If international shipping is not available in the country in which you reside, please email firstname.lastname@example.org for assistance.
- All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import based off of product value. These fees are not included in your order and/or shipping total. ANISA assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the package recipient.
|COUNTRY||ESTIMATED DUTIES & TAXES|
|Australia*||Approx. 15% of order total|
|Bahrain||Approx. 10% of order total|
|Belgium||Approx. 25% of order total|
|Canada||Approx. 5% of order total|
|Germany||Approx. 20% of order total|
|Ireland||Approx. 20% of order total|
|Italy||Approx. 26% of order total|
|Jordan||Approx. 51% of order total|
|Netherlands||Approx. 25% of order total|
|New Zealand||Approx. 20% of order total|
|Norway||Approx. 25% of order total|
|Spain||Approx. 25% of order total|
|Sweden||Approx. 20% of order total|
|Switzerland||Approx. 8% of order total|
|Turkey||Approx. 45% of order total|
|United Arab Emirates||Approx. 10% of order total|
|United Kingdom||Approx. 24% of order total|
*Due to COVID-19 restrictions, we are unable to provide shipping to Australia. Please check back periodically as updates may occur.
SHIPPING METHODS & PRICES
The day an order ships counts as day "0".
- First Class (USPS)– Offered at checkout for $6.95 for US residents only. Free shipping on orders $50 and over. Once shipped, orders typically arrive within 3-5 business days. Shipping dates are provided by the carrier and are not guaranteed. Shipping fees will not be refunded due to carrier delays.
- UPS Overnight– EXCLUDES SATURDAY DELIVERY. Offered at checkout for $35. Orders must be placed before 3:30 PM EST for same day shipping. UPS will not ship to a P.O. Box. All orders placed after 3:30 PM EST on a Friday will ship the next business day. For possible Saturday delivery, please contact customer service before placing your order.
- FedEx International Economy– Shipping costs are calculated based on the weight of your package. International delivery times vary and can take up to or more than 21 days. Shipping fees will not be refunded due to carrier delays.
WHEN WILL MY ORDER SHIP?
Most orders placed before 3:30 PM EST usually ship same day (weekends excluded).
Presale refers to the ability to order and “reserve” an item that is out of stock, but is actively on its way to our warehouse. If you have purchased an item or items containing “presale” in the product title, your order will not ship until the presale item is back in stock. You can check estimated back-in-stock date on the product page. Presale items will not be shipped separately. Please note that the arrival of preorder items to our warehouse depends on many factors, and the shipping dates are subject to change. Any order containing a PRESALE product will not be eligible for expedited domestic or International shipping.
After an order ships, an automated shipping confirmation will be sent to the email address provided in the order, including a tracking number. If you do not receive a confirmation, please check your spam or junk folder. If you have questions regarding tracking, please email email@example.com for assistance.
ANISA assumes no responsibility for items stolen from a customer's property after an order has been delivered to the address provided. We recommend shipping to a secure location. If you wish for a package to be shipped with a signature required, please contact customer service prior to placing the order or immediately after.
Orders over $200 will automatically ship with a signature required. If the carrier attempts to deliver and there is no one to sign, the package will be taken to your local Post Office. From there, you can pick up the package. If a package goes unclaimed, the mail carrier will issue a "RETURN TO SENDER", and it will be returned to our facility. Orders will not be reshipped, cancelled or refunded while the carrier is still in possession of the package. If your order is over $200 and you wish to remove the signature requirement, please contact customer service prior to or immediately after the order is placed.
MISSING OR LOST MAIL
If the tracking number states "Delivered" but you have not received your package, please contact and check with your local Post Office or carrier. Request a Case Number for your call. If the carrier is able to verify the package was lost or delivered incorrectly, email us within 7 business days from when the tracking number claims the package was “Delivered” with your case number at firstname.lastname@example.org. ANISA assumes no responsibility for lost packages without a valid USPS Case Number or packages reported after 7 business days from the alleged “Delivery Date”. No exceptions will be made.
This policy is listed on our website at all times. By submitting an order on ANISA’s website, customers agree to all our terms and policies.