Our goal is to help you discover makeup and skincare tools that elevate your beauty routine – we hope you are completely satisfied with your purchase but If you’re not, we gladly accept returns within 30 days of your initial purchase. Products must be returned in new or gently used condition.
To begin a return or exchange, simply follow the steps below:
- Email your return or exchange request, including your order number to email@example.com to receive a complimentary return shipping label.
- After your return request has been processed, you will receive a return shipping label via email.
- Upon receiving the prepaid return label, you have 30 days to return the product.
- Print and attach the return shipping label to the outside of your box.
- Once a return label is sent, you have 30 days to return the product. Any returns received after 30 days are no longer eligible for a refund and will be returned to sender.
- Select returns may require for the product to be return within 15 days upon receiving the return label. These select returns received after 15 days are no longer eligible for a refund and will be returned to sender.
- For all exchanges, new items purchased with a credit are final sale and will no longer be eligible for another exchange or refund.
- Shipping fees are not refundable.
- Please allow up to 5 business days for your package to arrive back to our warehouse.
- All refunds will be credited to the original payment method within 10 business days of the return process.
- Any orders shipped back to the warehouse without an authorized return label will be returned to sender.
- Any items marked FINAL SALE are not eligible for return, exchange or store credit. No exceptions will be made.
- If the original form of payment is unavailable, an ANISA store credit will be issued.
- A return will not be processed by ANISA without proof of delivery. When shipping your return, we recommend asking the carrier for a tracking number to keep on file until your return has been processed.
- At this time, we do not accept returns for international orders.
ANISA must be notified via email of defective items prior to the return of such items and within 12 days of the mail delivery date. Please email us at
firstname.lastname@example.org, identifying the defect and the need of a return or exchange. You will be asked to provide a clear photo of the defect. If the item was damaged due to the carrier, please also include a photo of the damaged package. All defective items returned must be unused. Any defective, worn or used items received by our Return Department without prior approval will not be processed. No exceptions will be made.
INCORRECTLY SHIPPED OR MISSING ITEMS
For incorrectly shipped items or missing items, please email
email@example.com, identifying the incorrectly shipped or missing item and the item you did not receive.
The following pertains to all promotional codes and cards provided for ANISA’s website. This includes marketing emails, advertisements and social media outlets.
A sale may not be applied to an order made prior to the sales activation, nor will a sale be applied to an order made after the sale has ended.
Will not apply to items that state "Discounts do not apply".
Abandoned Cart Promotional Codes: Some exclusions apply. Can't be applied to items marked with Final Sale or be combined with additional sales/promotions.
TERMS & EXCLUSIONS
- Only one promotional code may be applied per order. This includes discount codes and promotional gift cards. However, a discount code may be combined with a store credit or with an E-Gift Card purchased off of the ANISA website.
- A discount code or promotional gift card provided in a promotional sale may not be applied to any past purchases made prior to the sale's activation.
- If a promotional discount code or promotional gift card has a price or quantity requirement and an eligible item is returned, thereby causing the remaining balance or required quantity to drop under the required price/quantity minimum, the promotional code will no longer apply to the remainder of the order.
- A promotional code will not be reactivated or applied to an order after it has expired.
- For specific expiration dates or price requirements, please see original marketing email or advertisement.
- Items marked FINAL SALE are not returnable or exchangeable.
For questions regarding our promotions policy, please email our customer service team at firstname.lastname@example.org.